oh my god, I know Sofija!! By which I mean to say, I too have argued with that bird feeder company bot, and she really trained me up in how many times you have to explain yourself to a robot. If you ever are tempted to believe the chats can really understand you, talk to Sofija for a while.
Bots also cannot make reasonable adjustments for disabled and neurodivergent people - and in the UK this leaves companies open to legal action- though most of the people who should don’t have the means to 😔
Just coming here to say that one of my WORST childhood memories is when my mom had a fight with the staff at Ann Taylor over the price of a belt. Solidarity!
Oh my god. Mine was at a PacSun. My mom went off because they asked her to show ID at the register even though her credit card was signed on the back and we spent half an hour in there while she ranted and threatened to call corporate on the teenage employee. I didn't even get my bathing suit. Love this for all of us.
My mom used to do the same thing, especially with the poor, powerless checkers in supermarkets. It was mortifying, besides being utterly ineffectual. Argggggh!
I was recently talking with a bot in the customer service portal for Sched about how to set up custom group chats for attendees at my conference. The bot actually told me “I don’t know how to do that but if you figure it out please let me know.” 😡
Whenever I am able to get a human on the horn (embedded chat widget on a hellsite), they typically are able to help me quickly and efficiently. For basically every post-chat feedback survey or email I get, I always say in some manner, “Sofija was so helpful! Give her a raise!”
I have worked more than a few jobs like theirs in my time. I hope that feedback response helps even if just a little.
It's really pretty simple. Businesses don't want to hear your complaints, and they don't want your returns--they just want your cash. You would have really liked the days of Caveat Emptor, back before Nordstrom and Tom Peters.
oh my god, I know Sofija!! By which I mean to say, I too have argued with that bird feeder company bot, and she really trained me up in how many times you have to explain yourself to a robot. If you ever are tempted to believe the chats can really understand you, talk to Sofija for a while.
I’m dying omg this is so validating
This is actually crazy
Bots also cannot make reasonable adjustments for disabled and neurodivergent people - and in the UK this leaves companies open to legal action- though most of the people who should don’t have the means to 😔
Just coming here to say that one of my WORST childhood memories is when my mom had a fight with the staff at Ann Taylor over the price of a belt. Solidarity!
Oh my god. Mine was at a PacSun. My mom went off because they asked her to show ID at the register even though her credit card was signed on the back and we spent half an hour in there while she ranted and threatened to call corporate on the teenage employee. I didn't even get my bathing suit. Love this for all of us.
the support group forming in these comments means so much to me
Personally, I'm in solidarity with the moms! 😂
My mom used to do the same thing, especially with the poor, powerless checkers in supermarkets. It was mortifying, besides being utterly ineffectual. Argggggh!
I was recently talking with a bot in the customer service portal for Sched about how to set up custom group chats for attendees at my conference. The bot actually told me “I don’t know how to do that but if you figure it out please let me know.” 😡
Whenever I am able to get a human on the horn (embedded chat widget on a hellsite), they typically are able to help me quickly and efficiently. For basically every post-chat feedback survey or email I get, I always say in some manner, “Sofija was so helpful! Give her a raise!”
I have worked more than a few jobs like theirs in my time. I hope that feedback response helps even if just a little.
It's really pretty simple. Businesses don't want to hear your complaints, and they don't want your returns--they just want your cash. You would have really liked the days of Caveat Emptor, back before Nordstrom and Tom Peters.
Don’t mess with a STTM-F